Question

Hello, I am taking Quantitative methods for business, which has a lot of excel based mathematics and I was wondering if anyone could help. Here is the question:

Refer to the table that illustrates customer’s complaints about a manufacturing company.

A. What is the probability a customer complained during the guarantee period?

B. What is the probability that a customer complained about an electrical problem or a mechanical problem?

Table is included in attachment. Also Thank you!!!

Answer 1

Part A:

The probability that a customer complained during the guaranteed period is given by the number of costumers that complained during the guarantee period devided by the total number of students.

Therefore, the probability that a customer complained during the guaranteed period is $\frac{1,890}{3,000} = \frac{63}{100}$



Part B:

The probability that a customer complained about an electrical problem or a mechanical problem is given by the sum of the probability that the customer complained about an electrical problem or the probability that the customer complained about a mechanical problem.

Therefore, the probability that a customer complained about an electrical problem or a mechanical problem is $\frac{900}{3,000} + \frac{1,050}{3,000} = \frac{1,950}{3,000} = \frac{13}{20}$