The Code of Professional Conduct requires RCICs to keep clients informed about the status of their file. This obligation means that an RCIC must:
1) if correspondence is received, decide whether to inform the client.
2) contact the client, preferably by phone, when a letter is received from the government on their file.
3) inform the client in writing once they have submitted the client's application.
4) notify the client by email within 30 days that correspondence was received.
