True, many e-commerce sites now host areas where users can post ratings, questions, or comments about a product or service. the content that is posted in these areas is referred to as customer-generated content.
What does E-commerce mean?
E-commerce refers to the purchase and sale of goods and services, as well as the transfer of funds or data, over an electronic network, most notably the internet. Transactions can be business-to-business (B2B), business-to-consumer (B2C), consumer-to-consumer (C2C), or consumer-to-business (C2B). E-commerce is typically conducted via the World Wide Web, but it can also be conducted via email, mobile devices, social media, and other digital networks.
What does Service mean?
A helpful act, a kind deed, or work done for the benefit of others are all examples of service. It frequently entails devoting time, effort, and expertise to assist someone in need. In a business context, "service" can refer to any activity that assists in meeting the needs of customers or improving customer satisfaction. It can include providing customers with goods, solutions, or advice.
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