Question

tracy, who is a police officer, has two different roles at work. sometimes she has to treat citizens respectfully, comfort them, and help them solve problems. at other times, she must behave aggressively, make demands of citizens, and delay solving problems to ensure that people are safe. these contradictory expectations are an example of:

Answer 1

The two contradictory expectations of Tracy's work as a police officer can be considered an example of role conflict.

What is role conflict?

It corresponds to a situation where an individual performs two or more work functions that are opposite or that are not related.

Role conflict can be a challenge for some professions, such as a police officer, for example, who sometimes have the responsibility of comforting citizens and sometimes act aggressively, which can generate a lack of personal guidance on correct posture, increasing stress.

Therefore, in a work function where there is role conflict, it is ideal for the worker to have a direction and organization of their responsibilities, so that their actions are aligned with needs, avoiding misunderstandings and stressors.

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