Question

NARIO 1
Amy scheduled herself from 8:00 AM–1:00 PM Sunday through Wednesday. On Wednesday, she
needed to release her intervals from 11:00 AM 1:00 PM at the last minute. She serviced all of the
other time for which she posted. What was her overall Commitment Adherence percentage?

Answer 1

Amy's Commitment Adherence percentage based on the information provided is; 85%

What is the justification for the above answer?

8:00 a.m - 1:00 pm = 5 hours

Sunday - Wednesday = 4 days

Total scheduled hours = 5 * 4 = 20 hours

Hours in adherence :

Sunday to Tuesday (3 * 5 hours) = 15 hours

Wednesday : (11:00 a.m - 1:00 a.m) = 2 hours

Total hours adhered = (15 + 2) = 17 hours

Recall that Commitment adherence percentage :

(Total hours adhered / total scheduled hours) * 100%

Hence

(17 / 20) * 100%

0.85 * 100

= 85%

What is Commitment Adherence percentage?

The time logged in by CSPs as a percentage of the stated intervals, taking into consideration the intervals released inside the 48-hour lockdown period, is referred to as commitment adherence.

Learn more about Commitment Adherence:
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