Respuesta :

The correct option is a. True

All service encounters are equally important in building good customer relationships.

A service encounter is a certain period in which the customer interacts with a particular service required by him or her.

Satisfaction in customer service comes with good interaction as it helps in a service good reputation in the market and also impacts service differentiation, quality control, and delivery systems.

One will be able to provide a good service if kept important things in mind like-

  • not faking promises to your customer.
  • providing him the option needed by him or according to his particular need.
  • always showing a positive and accepting attitude.
  • being always polite with your customers.
  • last but not least listen more speak less.

Learn more about service delivery here-

https://brainly.com/question/9437211

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