roberta, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2 percent through additional training for her staff. she is engaged in:

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28-10-2021
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roberta, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2 percent through additional training for her staff. she is engaged in:

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Martebi Martebi · Answer 1 · 2021-11-03T10:59:45+01:00

Controlling is done in management sonas to ensure that things or activities are in order. Roberta is engaged in Controlling.

Controlling in management describe the act of helping to seek planned results from the subordinates, managers at a firm.

The controlling function helps one to know the progress that has being made in achieving the organizational goals and brings any deviations. it also indicate or show corrective action.

Conclusively, the Control managers or personnel to check errors in order to take corrective actions.

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