Answer:
Explanation:
The five steps strategy for exchanging differences called RERUN was propounded by Pulido-Tobiassen and Gonzalez-Mena. It was primarily a method for children's mental health therapists to easily work and negotiate with children from diverse culture and other social differences.
It aims at establishing effective communication between two parties by following its five steps strategy. They are:
1. Reflect: The first step is to listen and understand what the other person is thinking or saying. It is the process of listening carefully.
2. Explain: This step emphasizes on explaining your thoughts and feeling towards the other person's thoughts and words.
3. Reason: This step emphasizes on reasoning your thoughts and words by not over-ruling the other person's opinion and words.
4. Understand: In this step, both the parties try to understand the differences in their viewpoints.
5. Negotiate: Lastly after understanding each other's issues and viewpoints, both parties should come into terms through negotiation and resolve.
The correct answer is reflect, explain, reason, understand, negotiate
Conflicts are part of life, it is often conflicts that make us grow, that push us out of the comfort zone, that help us discover strengths that we never knew we had.
However, some of us avoid even approaching the conflict zone. Sometimes it is lack of self-confidence, because it makes us feel that we are not able to defend ourselves and, therefore, escape ends up being the easiest way.
For Gonzales-Mena the way to resolution of conflicts are reflect, explain, reason, understand, negotiate.
