Question

Indicate which of the four perspectives in the balanced scorecard is most likely associated with the objectives that follow. 1. Ethics violations. 2. Credit rating. 3. Customer retention. 4. Stockouts. 5. Reportable accidents. 6. Brand recognition.

Answer 1

Answer:

Customer retention

Explanation:

Customer retention speaks to customer satisfaction and loyalty. It answers the question of how much a customer is willing to stay with a brand.