Question

what is the first action Lupe should take when she discovers a difference between her records and the bank’s records?
a. she should check her own records to see if she made a mistake
b. she should go to her bank and ask to discuss her account with a bank officer
c. she should contact the police about possible theft
d. she should call the bank to have the charge taken off her account

Answer 1

She should check her own records to see if she has made a mistake and if no mistake has been found she should call or visit the bank and talk to the manager. But if she is using a debit card for her bank account then the first action should be to see if she has misplaced her card.

Answer 2

Answer:

She should check her own records to see if she made a mistake.

Explanation: