9. Which of the following best describes service operations? (1 point)
production processes in which resources are combined to create finished products
production processes in which resources are broken down into components to create finished products
activities producing intangible and tangible products, such as entertainment, transportation, and education
activities producing tangible products, such as radios, newspapers, buses, and textbooks
10. While goods are ________, services are ________. (1 point)
analytic; leveraged
produced; performed
analytic; produced
produced; leveraged