Question

Active listening is an important part of communication. Why is active listening important and what are the five elements of active listening?

Answer 1

Active listening is showing the speaker that you are listening to them while showing interest in what they are saying. The five elements of active listening are smile, eye contact, posture, mirroring, and distraction. 

Answer 2

The answer is pay attention, show that you are listening, provide feedback, defer judgement, and respond appropriately. I put that down and I got 100%.