Question

In 2010, gartner research and 1to1 media recognized microsoft dynamics customer relationship management (crm) and its xrm framework for delivering increased productivity and cost savings for customers worldwide. microsoft experts work individually with customers on problem recognition and resolution and adapt their enterprise software to meet the unique needs of the customer. the microsoft expert is engaged in

Answer 1

The Microsoft expert is engaged in CONSULTATIVE SELLING.
Consultative sales is a selling strategy in which a sales person invest time in staying with the customer so that he will thoroughly understand the problem that the customer is facing, he will then recommend a solution that will effectively solve that problem. In this situation, the sales person acts as an expert consultant for his customer.