Answer: Tone
Explanation:
Tone can be defined as the quality in someone's voice that makes it possible for that person's listeners to identify the speaker's feelings, thoughts, and emotions. In several areas, employees receive training in order to pay attention to the correct use of their tone. The same sentence, said by the same person or different people, with different tones may cause undesirable reactions from the listeners.
The tone can also be noticed in written language and can affect the way the story is told or the information is conveyed.
