Question

"three arrows inc. is a company that manufactures bags from recycled paper. its marketers receive complaints that the bags easily become wet and tear after a few weeks of use. they decide to respond to their customers' needs by using a thicker, waterproof paper. this is an example of _____."

Answer 1

The described type of respond to the customers complains in which the marketers decide to make some changes in the materials they use to produce the bags (they decide to use thicker, waterproof paper) is an example for quality modification. Quality management is related to the the dependability and durability of the products.