Answer: B. A warranty
Explanation:
Inter office memorandums (memos) like the name, are utilized for communication between and amongst the employees within an organisation. It is a handy way for team leads or heads of departments to pass across messages to their teams
Procedure manuals are company documents; they serve as materials for orientating & training employees of an organisation. They contain the core & basic information about an organisation such as company policies, guidelines, the mission/vision statement etc. They are designed to aid employees have a single focus as well as to reduce variation in practise
Warranty is an orally or written legal assurance given by a manufacturer or a similar party to its customer as a proof of its product’s genuineness. It also sets a boundary for the rights and obligations of the producer & consumer in the case of a claim or dispute
We see that of all the options available, only option B is directed to help consumers
