Respuesta :
It is important to pay attention to what the caller say and also you need to avoid the issue at hand so that you will not be embarrass or the caller. You need also to be sensitive to what you are saying to the caller because a single mistakes can lead to misunderstanding and it will be the problem.
Answer and explanation:
Addressing clients with sensitive personal issues implies being respectful and objective to avoid further problems. No subjective information either informal language must be used and if the problem is in its resolution stage, only relevant information about the steps that are going to be taken to move forward should be provided.
