Question

Question 10 of 15: As the Telephone
Doctor stated, we should "shield" our
customers from any negatives about
our organization so that their
experience is as positive as possible.
True.
☐ False.

Answer 1

Final answer:

The importance of transparency in addressing customer concerns and maintaining credibility in business relationships.

Explanation:

Answer:

False. Shielding customers from negative aspects about an organization may hinder transparency and trust-building. It is essential to address concerns openly to maintain credibility and enhance customer relationships. Transparency fosters authenticity, leading to long-term customer satisfaction and loyalty.

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