For service resource planning, it is useful to define the concept of __________ to include demands for resources that are driven by forecasts of customer requests for services or by plans for various activities in support of the services the company provides.
a. Independent demand b. Planning lead time c. Available-to-promise d. Dependent demand
The concept that encompasses demands for resources driven by forecasts of customer requests for services or plans for various activities in support of the services provided by a company is:
