Question

When closing a negative message on a respectful note, which types of statements should be avoided?

a. Those that use positive language
b. Those that offer an apology when you have done nothing wrong
c. Those that shift blame
d. Those that avoid the issue

Answer 1

Answer:

When closing a negative message on a respectful note, you should avoid:

b. Those that offer an apology when you have done nothing wrong

Apologizing when you have done nothing wrong may confuse the recipient and undermine your position. It's important to maintain clarity and assertiveness while still being respectful.