When top-down major changes are initiated in organizations, people tend to assume that training is needed to help members of the organization change their behavior. While training might help, if people in the organization lack commitment to accept the changes, they still might not do what management wants them to do.
References:
Dormant, D. (1986). The ABCDs of managing change. In Introduction to Performance Technology (p. 238-256).
Washington, D.C.: National Society of
Performance and Instruction.
