Answer:
To keep his customers happy, Themba could focus on several key areas:
1. Quality Products: Ensure that the products he offers are of high quality and meet the expectations of his customers.
2. Excellent Customer Service: Provide excellent customer service, including being attentive, responsive, and helpful to customer inquiries and needs.
3. Consistency: Maintain consistency in the quality of products and service over time.
4. Feedback: Encourage and collect feedback from customers to understand their preferences and areas for improvement.
5. Personalization: Offer personalized experiences or products tailored to individual customer preferences whenever possible.
6. Convenience: Make the shopping experience convenient by offering easy ordering, fast delivery, and accessible customer support.
7. Engagement: Engage with customers through marketing campaigns, loyalty programs, and social media to build a relationship beyond just transactions.
8. Problem Resolution: Address and resolve any customer issues or complaints promptly and effectively.
9. Value:Provide value for money, ensuring that the prices are fair and competitive for the quality offered.
10. Innovation: Stay innovative by introducing new products or services that cater to evolving customer needs and trends.
