To solve this problem, all we have to do is to search for or locate the corresponding z crit value given the confidence level of the test. There is no need to calculate since tables are already provided in text books or the internet.
Now, we can consider this problem as a two way z test since we can set the upper and lower control limit. Given that information and a significance level of 1%, therefore this means that the area on the upper side and the area on the lower side has a total of 2% of the total stress scores (1% each). Therefore the confidence level is 98%. From the tables, this corresponds to a critical z values of:
- 2.33 and 2.33 (ANSWER)