Question

You are chatting with one customer when another begins asking you questions. the second customer is in a hurry and wants immediate attention. unfortunately, there is no one else who can help her.what would you be most and least likely to do?

Answer 1

Personally, I would ask the first customer if they mind if I go and help the second customer quickly, and then get back to them. If they are not in a hurry, they surely won't mind it, and the other one is in a hurry, which means you will finish helping them quickly. What you are least likely to do is get angry and snap at them, because you cannot be rude to your customers - you have to be patient with both of them, and try to help them to the best of your ability. 

Answer 2

The correct thing to do is to finish up with the first customer then attend to the second customer. Customers must be attended to on a first-come first-serve basis.

What is the first-come, first-served distribution method?

This is a business term that is used in relation to the order of how problems are solved.

In this case, it is a case of having limited personnel and time to attend to customers. The second customer must wait in line.

See the link below for more about first-come, first-served:

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