Question

A customer calls and says that they are upset because they just received their bill and it is for two months service plus a $20 late fee. They have never had a late payment before. They explain that they moved last month and never received their bill. What would you tell them?

Answer 1

I would tell them that I apologize for the misunderstanding for the bill not being delivered to the proper person but it was out of my hands

Answer 2

Answer with explanation:

The Customer , is irked due to the reason that,he or She hasn't got the last month bill and now they have to pay the bill for two months service plus $ 20 late fee.

Also, the customer is Saying that they moved from that place last month where they were Residing.

I will start Querying with the customer  in the following way

Sir, or Madam

1. Have you checked , or asked your Neighbor or Landlord, after leaving that place ,whether they have got this kind of bill ?

2. Secondly , we have your email-ID as well as Mobile number.We message every month about your bill,through email as well as Messaging tool of your mobile.Haven't you Checked your Mail as well as  Messaging.

it Shows that Customer is Lying.

So, Sir or Madam

  Please , pay the Bill along with late fee.