1. To complete this task, you must implement each action item identified in the Conflict Management Action Plan from Task 4 Section 2.
2. Locate the Observation Form provided within this workbook. The Observation Form outlines all the skills you need to demonstrate in this task. Provide your assessor with a copy of the Observation Form.
3. Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in implementing each action item. Discuss all requirements of the task with your assessor and prepare these before the meeting.
Your assessor will complete one Observation Form.
If direct observation is not possible, record your implementation of each action item in a video. Ensure to obtain permissions first from persons involved before doing so.
4. Implement each action item you identified in the Conflict Management Action Plan from Task 4 Section 2.
5. Complete the following sections of the Conflict Management Action Plan after implementing all the action items:
a. Date Implemented
b. Actual Result
6. Submit the following to your assessor:
a. Completed Conflict Management Action Plan
b. At least two Video recordings (ONLY if assessor is not available for direct observation)
SECTION 3: OBSERVATION FORM
Did the learner demonstrate the following during the implementation of each action item?
Yes
No
1. Demonstrate facilitation skills.
Did the learner:
·Explain to the team members how each conflict will be resolved
Provide instructions on what each team member must do
2. Provide to support others.
Did the learner:
Reassure team members they are doing well
Give suggestions on how a team member can better perform a task or action (e.g., ‘I think it would easier if you did it like this’)
OVERALL FEEDBACK TO LEARNER
