Managers who want to effectively persuade their employees should not engage in strategic ambiguity because using that tactic tends to upset less experienced employees. In competent workplace communication, frustration and anger are representative examples of relationship maintenance. The president of a company sending a memo to all workers is an example of horizontal communication. Supportive communicators listen with empathy but usually are poor at acknowledging the feelings of others. A personal brand is how you manage the identity of another person. Telling sexist jokes in workplace is a form of quid pro quo harassment. T/F
