Question

gourmet restaurants and fast food chains cater to the same want satisfaction-a place to eat. however, at the gourmet restaurants you experience finely prepared cuisine served by a highly trained wait staff while at the fast food chains you may have to serve yourself. which of the following characteristics of services best represents this difference?

Answer 1

The correct answer is that service standards show wide variations.

What are the characteristics of self service?

Customers want to be able to get in touch with you whenever and however they like.

The objective is to always be accessible to them in their time of need. so that consumers don't have to repeat themselves , it is important to make sure that interactions are recorded and shared throughout the firm.

Customers want the freedom to make decisions for themselves. Most clients won't put up with calling and waiting on hold to make an appointment.

They want to be able to utilize an app or enter into a portal to make changes to and changes to their own appointments.

Self-scheduling is a crucial skill. Additionally, customers want to be able to examine account and service history information and modify their preferences.

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