The step of the Customer journey which involves the customer wanting to know more about the product is asking.
The customer journey is the complete sum of experiences that guests go through when interacting with your company and brand. Rather than looking at just a part of a sale or experience, the client trip documents the full experience of being a client.
Broken down, the customer trip consists of 7 phases; Out of request, detector, original brand consideration, active evaluation, purchase decision, experience, and fidelity.
Client trip mapping is important because it's a strategic approach to better understanding customer prospects. It's also pivotal for optimizing the client experience.
To know more about the Customer Journey,
brainly.com/question/28942733
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