Question

an airline company is interested in improving customer satisfaction rate from the currently claimed. the company sponsored a survey of customers and found that customers were satisfied. determine whether sufficient evidence exists that the customer satisfaction rate is higher than the claim by the company.

Answer 1

Asking your clients directly via a customer satisfaction survey is the easiest approach to provide them with the help they require.

How do you confirm customers satisfaction?

• Direct criticism and client satisfaction. Asking your clients directly via a customer satisfaction survey is the easiest approach to provide them with the help they require. Surveys are a valuable method for gathering information on the measures for customer satisfaction mentioned above.
• Customer contentment is measured by the three Cs: McKinsey: Consistency, .
• Ask customers how happy they are with your product or service, with one being a high level of dissatisfaction and the highest number representing a high level of satisfaction. By summing together all the replies and dividing it by the total number of respondents, you can determine the customer satisfaction score.

To learn more about customer satisfaction refer to:

https://brainly.com/question/19901674

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