Respuesta :
The answer is Both Option a and c
Qualitative Analysis
Instead than using numerical data to make this determination, qualitative analysis, which involves doing assessments using non-measurable data, enables you to examine your management, brand awareness, and customer satisfaction performance instead. Qualitative analysis offers insight into both the immediate and general emotions that customers and staff are experiencing. It aids in identifying the emotional factors that draw customers to your offerings.
- In qualitative analysis, judgements are made based on "soft" or unmeasurable data.
- Qualitative analysis deals with elusive and imprecise data that can be challenging to gather and quantify.
- Since intangibles cannot be quantified by numerical numbers, machines find it difficult to perform qualitative analysis.
- The foundation of qualitative analysis is an understanding of people and organisational cultures.
- Qualitative analysis is aided by knowing a company's competitive advantage and viewing it through the eyes of customer.
Steps of qualitative analysis
- Define your goals and objective
- Collect or obtain qualitative data
- Analyze the data to generate initial topic codes
- Identify patterns or themes in the codes
- Review and revise codes based on initial analysis
- Write up your findings
Qualitative analysis methods
Because qualitative analysis does not involve any numerical component of the data, analysts are unable to do it using statistical and mathematical models. As a result, there are five main techniques for undertaking qualitative analysis:
- Content Analysis
- Narrative Analysis
- Grounded Analysis
- Framework Analysis
- Discourse Analysis
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