The cost and resource requirements are too high is true about the firms with a high level of basic service commitment generally do not seek to provide zero-defect service for all customers
In an organization, Zero Defects (or ZD) is a collaborative program or philosophy where everyone works together to achieve the ideal of having no defects in quality. The idea experienced a brief period of popularity in American industry from 1964 to the beginning of the 1970s as a management-led program to eradicate flaws in industrial production.
Zero defects describe a production process that is flawless from beginning to end and has no flaws. Because no extra materials are used in the production process with this idea, there are fewer errors, which increases profits. Profits and revenues may then lead to an increase in customer satisfaction.
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