The business is unable to comprehend what the client desires. The knowledge gap is the discrepancy between what the client expects from the service and what the business actually offers.
In essence, this gap exists because management is unsure of what exactly customers are expecting. In comparison to human service providers, it produces less heterogeneity. - Customers are given more power over the service as a result. Customers can access a greater range of services and information thanks to it. Although they are definitely not necessary for providing excellent customer service, rewards might encourage your staff to go above and beyond the call of duty. You may address some of the issues that businesses are currently facing by rewarding your staff for providing excellent customer service.
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