At the large multi-specialty clinic in which you work, there have been two near misses and one medical error because various clinicians did not follow up on patient results. Different caregivers were involved each time. After the second near miss, the physician involved was asked to leave the clinic. A nurse who realized that his colleagues weren’t consistently following up on patient results reported the problem to the clinic leadership right away. Which response would be most consistent with a culture of safety?.

The most consistent response with a culture of safety would be to implement systems and processes that increase communication and accountability among team members.

What do you mean by culture of safety in a clinic?

A culture of safety in a clinic is a set of attitudes, beliefs, and practices that focus on providing safe, quality care. It involves creating an environment in which staff, patients, and families feel comfortable, respected, and safe. This includes using evidence-based practices, implementing safety protocols, and having a commitment to patient safety at all levels of the organization.

The response could include creating protocols and procedures to ensure follow-up on patient results, providing staff training on proper communication and follow-up, and including safety measures in performance reviews. Additionally, clinic leadership should ensure that staff are comfortable speaking up when they observe potential issues, and make sure that they are aware of the consequences of not following up on patient results. Finally, the clinic should ensure that there are processes in place to quickly identify and address near misses and medical errors.

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