When breaking bad news to employees, deciding whether to use a direct or indirect approach largely depends on how the recipient is expected to react. False is the answer.
Directly delivering a message of bad news.
When the audience values conciseness, the message must be brief, the message is complex and may not be easily understood, the message relates to a well-known issue or problem, or you are ending a business relationship, the direct approach is frequently used.
Indirectly communicating bad news.
You might prefer to use the indirect method if the bad news could have a significant impact on the recipient or if you don't know them well.
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