When you publish a complaint on a social media platform, it is most likely to receive a favorable business response if you keep the conversation public and avoid private responses.
A justification for why you will abide by the request but that the consumer is in blame.
When sending communications outside of your company and you need to create a permanent record, maintain confidentiality, show sensitivity and formality, or present yourself in a convincing manner, a business letter is the best option.
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