Question

The main goals of SCM systems are to increase the quality of customer service, reduce the amount of labor involved in serving customers, and learn as much as possible about the preferences of individual customers. a. true b. false

Answer 1

False, The main goal of Customer Relationship Management systems are to increase the quality of customer service.

How are SCM systems?

At its most basic level, supply chain management (SCM) is the control of the movement of materials, information, and money associated with a good or service from the acquisition of raw materials to the delivery of the good at the final location.

What is the main goal of SCM systems?

SCM's main objective is to maintain a company's viability and ultimately lead it to success. SCM also aims to increase productivity and quality, reduce costs, optimize delivery and distribution, and give customers the best possible experience.

To know more about company's viability, visit:

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