False, when people talk to each other about positive and negative experiences with products this is not called promotion.
The entire set of activities that inform users about a product, brand, or service are referred to as promotions. The goal is to increase consumer awareness, draw in customers, and persuade them to choose this product over competing ones. There are various kinds of promotions.
Promotions play a crucial role in the marketing mix. Promotions typically concentrate on how to grab customers' attention and persuade them to act or make a purchase through eCommerce or other channels.
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