Respuesta :
In 2004, a caller acting as a police officer informed the store manager that they were looking into an employee theft.While on the phone, the caller asked that the management strip the female staff members and perform a thorough search alone.
The store manager carried out this search for three hours under the direction of the person calling himself Police Officer Mr. Scott.Only after calling the assistant manager in the head office did the manager learn that the entire scenario had been manufactured by a hoax caller who had pretended to be a police officer. He was eventually arrested on charges of making hoax calls, and the identical incidence was reported by many people.
Here, the management team or training team should have instructed them on how to use constructive resistance, which may have been highly beneficial for those who are frequently requested to follow directions by clients and authorities.
This approach entails formulating negotiating demands through fruitful discussions or obtaining more information on the authority figure's illegitimate request for others.When questions about ethical violations or organizational conduct are raised, this kind of resistance is helpful and constructive.
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