Question

what should you do in the body of an adjustment letter? a. issue a formal apology even if the company is not at fault. b. promise the customer that the problem will never happen again. c. explain how you are complying with the claim. d. explain who specifically is to blame for the problem.

Answer 1

Based on the principles of formal letter writing, in the adjustment letter, as a writer, you should "explain how you are complying with the claim."

What is an Adjustment Letter?

Adjustment Letter is a term that is used to describe the type of letter that is written to convince someone who has complained to your company.

Usually, the Adjustment letter is created or written for several types of audiences, such as:

• unsatisfied client
• unhappy employee
• discontented supplier, etc.

Typically, Adjustment Letter contains the following:

1. Acknowledging the customer's claim
2. Regretting any mistakes
3. Giving immediate solutions
4. Assuring preventive measures
5. Offering further cooperation
6. Persuading the customers
7. Always use friendly and courteous language.

Hence, in this case, it is concluded that the correct answer is "explain how you are complying with the claim."

Learn more about Adjustment Letter here: https://brainly.com/question/24140747

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