As the company was preparing to roll out a new performance management system, the effort that will make the system more effective is if the employees see the performance measures as fair, then, they are likelier to apply the feedback.
It is also called a HR metrics or human resources metrics, which are key figures that help organizations track their human capital and measure how effective their human resources initiatives are.
The 3 key performance measure includes an employee engagement, satisfaction and turnover. Studies have shown that higher employee engagement is linked to higher customer satisfaction, when they are happy at work and believe in their product/company, this comes across to customers.
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