Question

One of your customers has just said to you, "the service here is terrible." you should say: "what is it about the service that you have not liked " "would you like to fill out a complaint form? i can get one for you." "i realize our service is poor today. we are understaffed, so i apologize." "i am really sorry to hear you say that, but we are trying as hard as we can."

Answer 1

If one of the customers has just said that the service is terrible, the best response would be this: "what is it about the service that you have not liked " "would you like to fill out a complaint form? i can get one for you." The answer would be the first option. Hope this helps.