Question

customers are more likely to talk about service that exceeded their expectations than about service that did not meet their expectations.

a. true
b. false

Answer 1

False, Instead of praising positive experiences, customers are more inclined to complain to others about negative ones.

Why is it crucial to communicate with customers?

Your brand may benefit from the way you communicate with customers. People are more inclined to continue utilizing your goods or services if they think of your business as having pleasant, accommodating workers. They might also be more likely to tell their friends and family about your business, bringing in new clients for you.

What is the best method for providing customer service?

The best strategy is to always let the conversation's main focus be on informing customers and enhancing the interaction. And nothing significant can be accomplished in the area of customer service unless you have good communication skills.

Learn more about customers here:-

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