Question

as a project manager applying the pdca process, you’ve already attempted to fix a process that you believe is causing a common customer complaint. as your next step, you compare your results to the goal to determine if you fixed the issue. what pdca step will you apply?

Answer 1

As a project manager applying the  process,  attempted to fix a process  causing a common customer complaint by selecting the best alternative from various choices.

For decision making , the manager takes decision by planning how to reach a particular goal and achieve it in the best favor of the organisation. The alternative best suited is chosen and then implemented to make policies and procedures.

Project manager takes the initial process with the boar members and after delegating the responsibility it is given to managers. Selecting the right still lies in his hands.

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