Brandon, a student in Ms. Jennings 7
th grade science class, had his phone out during a major
exam. Ms. Jennings established testing procedures at the beginning of the year. Phones are to
be put away during tests and quizzes. All students are to place their phones in their backpacks.
Students know that – if they do not follow this rule – Ms. Jennings will take up their phone for
the duration of the class. If a student violates this rule twice, Ms. Jennings takes up the
phone, notifies the parent, and assigns a detention.
When Ms. Jennings calls Brandon’s mother, she explains the situation and that, when she
questioned him, he indicated to her that he knew he wasn’t supposed to have his phone out but
kept it anyway so he could check the time. The mother became upset that Brandon had
received a detention for this and sent the following email after the conversation.
I am highly disappointed in how this issue was handled with my son. I really believe the
teachers at this school are out to get him. It is evident by how you seemed happy to tell me
that Brandon was going to have a detention. It is obvious he does not understand the
seriousness of this. However, you all are so quick to punish him. Did anyone triple check if he
understood the penalties of having a phone? He did not engage in taking pictures or use it for
cheating. However, he was treated like he did. I disagree with after school detention.
Mrs. Jackson
Your Task
Respond to Mrs. Jackson in a paragraph or two. Your response should reflect effective
communication skills such as setting aside judgement and remaining calm. You should address
her concerns and assert yourself through the values of the district.

I apologize for any inconvenience you may have experienced as a result of the things that happened at the school involving your ward. I know it must have been quite painful for you to watch your child go through this, but I want to reassure you that neither the instructors nor the administrative staff at the school are ever encouraged to treat any child differently or grant them any special privileges. In light of this, I'd like to have the opportunity to give you a rundown of what happened.

I sincerely hope you are aware of the circumstances surrounding the arrest and do not view this as a sign of our bias against Mr. Brandon, since this was never our objective. Since the beginning of this school, our goal has been to improve the students and help them become better individuals in all facets of their lives. This might have been the main factor in your decision to send your child to our school.

I hope there is no longer any confusion on your end, and if there is, please help us by working with Mr. Brandon to understand why what he did was wrong and to help him learn from his mistakes.

Learn more about communication on:

https://brainly.com/question/26152499

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