Respuesta :
Even though this patient arrived late, the receptionist should say: A. "It's very important that you arrive on time so the therapist can give you the attention you need."
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Read more on customer relationship management here: https://brainly.com/question/25878474
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Complete Question:
A patient has arrived late to her physical therapy appointments several times, affecting the treatment of other patients. She explains that her bus has been late. What should the receptionist say?
A. "It's very important that you arrive on time so the therapist can give you the attention you need."
B. "The bus seems to be affecting your arrival. Do you have another way you can get here?"
C. "I understand that can be frustrating. Would a later appointment time work with your schedule?"
D. "Is there an earlier bus you can take? Otherwise, you'll need to pick a different appointment time."