Even though this patient arrived late, the receptionist should say: A. "It's very important that you arrive on time so the therapist can give you the attention you need."
CRM is an acronym for customer relationship management and it can be defined as a process which typically involves combining strategies, techniques, practices, and technology, so as to effectively and efficiently manage an organization's customer data, in order to improve and enhance customer satisfaction.
Also, good CRM helps the employees working in an organization to ensure their customer are well satisfied and happy with their service at all times.
This ultimately implies that, the fundamentals of customer relationship is based on improving customer service, sales support, marketing communications, and technical assistance, so as to bring satisfaction to the customers at all times, while increasing sales for the company.
Read more on customer relationship management here: https://brainly.com/question/25878474
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Complete Question:
A patient has arrived late to her physical therapy appointments several times, affecting the treatment of other patients. She explains that her bus has been late. What should the receptionist say?
A. "It's very important that you arrive on time so the therapist can give you the attention you need."
B. "The bus seems to be affecting your arrival. Do you have another way you can get here?"
C. "I understand that can be frustrating. Would a later appointment time work with your schedule?"
D. "Is there an earlier bus you can take? Otherwise, you'll need to pick a different appointment time."
