An iterative, four-stage problem-solving system called Plan-Do-Study-Act, or PDSA, is used to improve a process or introduce change.
When implementing the PDSA cycle, internal and external customers should be involved as they may have suggestions for what works and what doesn't. Since the consumer is the one who determines quality, it only makes sense to involve them in the process whenever it is suitable or practical to do so to increase consumer acceptance of the finished product.
The Plan-Do-Study-Act (PDSA) cycle is a regularly used improvement technique in healthcare settings. As a result, several QI methodologies heavily rely on the PDSA cycle and the notion of iterative tests of change, including the model for improvement, lean, six sigma, and comprehensive quality management.
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