Which customer behavior has motivated retailers to reduce the amount of stock kept on hand, rent or lease smaller spaces, and ramp up their fulfillment capabilities at distribution centers?

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16-08-2022
Business

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Which customer behavior has motivated retailers to reduce the amount of stock kept on hand, rent or lease smaller spaces, and ramp up their fulfillment capabilities at distribution centers?

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QWCyan QWCyan · Answer 1 · 2022-08-21T07:15:51+02:00

Habitual buying behavior is the customer behavior that has motivated retailers to reduce the stock that is kept on hand. Customers have gotten very used to buying goods online. Due to this, they do not visit the stores to buy what they need when they can do so sitting comfortably at home. So if the customer is happy with your goods they will buy from you only.

This sort of behavior has stopped the stocking of goods to a large extent. Due to the goods not getting stocked and the money is properly utilized the sellers are able to offer more competitive prices to the customers. As they rent only smaller spaces their overhead costs are also saved which they are able to pass on to the customers.

The sellers have the motto to make the customer habitual buyers. If they can do that they will provide a better service to their customers. By this, they will be able to obtain customer satisfaction.