In order to provide great customer service to our customers with disabilities we should we start with Respect, Displaying a welcoming attitude, Courtesy, Patience and a desire to help.
They may have different ways of communicating with you or performing tasks various tools to assist them and certain adjustments or accommodations to help them do things with greater ease. We may also do things a little bit differently when interacting with customers with disabilities. But the heart of the interaction is unchanged: customers come to you for services, and your job is to help them.
Look at our customer, but don't stare. Speak directly to people with disabilities, not to their interpreter or someone who is with them. Use plain language and speak in short sentences. Don't touch service animals - they are working and have to pay attention at all times.
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