For the retailer, the practice of retail borrowing results in lower total sales and, in many cases, damaged merchandise.
Retail borrowing is the practice of buying an item from a retailer with the intent to return it for a refund once the item has been used. Even when refunds are not allowed by store policies, the borrower exchanges the item with another item or gets store credit.
A customer might borrow a suit for an interview and return it after, or a person might buy a shoe and claim refund or exchange after using it.
Retail borrowing, while not explicitly illegal, is highly unethical, especially if done knowingly, as it leads to lower total sales for the retailer whose merchandise also gets damaged in the process.
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